There are no upfront costs for a general admission, timed admission, or events using passes.  Anybody can create an account and add an event.  The convenience fee is only assessed on online sold tickets.  There is no subscription to keep your account open. The only upfront cost that can occur is setting up a seat selection event we charge $199 one time fee per seating map.

Payments are processed daily through Clover. You will receive you payments every night for sales from that day.

The ticket convenience fee can either be absorbed by your company or charged to your customers at checkout. You can choose, change or have different for each event.

Yes we allow up to 4% additional fees for your event.  These are fees that will stay in your pocket to be used as you wish.

Payment processing is handled through Clovers online hosted checkout.  Processing fees will vary depending on your merchant processor.   For merchants using interchange plus, processing can be much less than other ticketing platforms using a flat fee for all cards.

The convenience fees for paid events are collected by you and deposited in your bank account as ticket sales happen.  Clover will invoice you for those fees at the end of the month.

• Single-Use Pass – A standard ticket that grants entry to one event, one time. Once scanned, it cannot be reused.

• Multi-Use Pass – This pass allows unlimited entries but is only valid for a single event. Ideal for multi-day festivals or events where guests may want to come and go freely.

• Season Pass (Coming Soon) – A pass that grants unlimited access to multiple events throughout a season. Perfect for frequent attendees who want to enjoy all your events without purchasing tickets each time.

• Timed Tickets – A single-use ticket with a designated entry time. Guests must arrive within the specified window for admission. Great for timed attractions or crowd control.

• Sponsor Tickets – Show appreciation to your sponsors by providing complimentary single-use tickets. These tickets are free for the recipient and exempt from ticketing fees.

• Vendor Tickets – Designed for vendors, these passes allow unlimited entry and exit throughout the event. They are provided at no cost to vendors and do not incur ticketing fees.

• Reserved Seating Tickets - These tickets are single-use and ensure that guests have a specific spot reserved. Perfect for concerts, theater performances, and any event where assigned seating enhances the experience. Attendees select seats at the time of purchase.

You may post as many events as you would like. Any event that is active will appear on your online sales website.

Online sales are hosted on our website through your custom portal. A link to this website will be given to you during the setting up your event. You may share this link on your company website and social media pages, etc. Your online sales will show up in real time on your Clover POS devices and your Clover Dashboard. All sales will be deposited daily through your Clover account.

Yes, you have the option to refund the ticket fee when you issue a return. This is done through Clover Orders.

Yes. The number of tickets can be edited after the event has gone live.

1. Download the Cocoa Tickets app on your Clover POS device.

2. When you open the app, select your event from the drop box at the top left corner of the screen.

3. Select "Sell Tickets" to open the box office for onsite purchasing.

4. Select any tickets or add-ons your guest would like to purchase.

5. By pressing "Pay Now" you will be directed to Clover Register to check out.

Yes, you may limit how many tickets are sold to your event, including limited tickets per ticket type. We also offer "Timed Ticketing" allowing you set time slots and set the limit of tickets sold per time slot.

Events may be activated and deactivated from the dashboard. When an event is deactivated it will no longer be visible to your guests, however you will still be able to access the event and reporting.

Contact your guests who have purchased tickets and let them know about the changes made. Your "Customer Email Report" will provide you with their contact information. You will be responsible for refunding their tickets if your event is cancelled. This is done through Clover Orders.

• Tickets are sent from tickets@cocoaaccounting.com, guests may not recognized this email address.

• Have your guests check their spam email, sometimes tickets show up there.

• If tickets can't be found in your email, or the wrong email address was entered at checkout, tickets can be re-sent. This is done through the reporting section of the Cocoa Tickets web app. Select the "Customer Order Report," search your customers name, and enter the email address they would like to recieve their tickets at.
  

Yes! Cocoa Tickets allows you to share tickets with your sponsors without you or your sponsors being charged any convenience fees. These tickets can be sent via email with the option to add a thank you note to your sponsors.

Yes, you can reuse a previously created event. However, this may impact your sales reports, as all ticket sales will be grouped under a single event. To track sales from each occurrence, filter your reports by date.